What to Expect From an IT Support Provider

1) Clear onboarding

• Asset list (devices/users), key applications, and network overview
• Documentation: Wi‑Fi, admin access, licensing, backup locations

2) A predictable support process

• How to contact support + typical response times
• Remote-first where appropriate, on-site when needed

3) Security basics by default

• MFA, patching, endpoint protection, and admin separation
• Backup & restore testing (not just “we back up”)

4) Reporting that matters

You don’t need a 40‑page report. You need simple visibility: what changed, what risks exist, and what to do next.

A good Auckland IT partner also tells you what is out of scope, how after-hours works, and whether remote or an onsite visit is the faster fix. Ask for a 90-day warranty on repair work, named contacts, and a written note after each job. That is the standard we work to at 365wiz.