Business IT Support Pricing
Clear pricing, flexible support, and simple service options. We provide on-site IT support across Auckland, with remote support available throughout New Zealand.
Why Businesses Choose 365wiz for IT Support
Flexible support options designed around your business needs
1. No Lock-in Contracts
Use our services as needed, without long-term commitments. We build ongoing relationships through consistent and reliable support.
2. Cost-Effective Packages
Prepaid support packages offer better value than standard hourly rates. Hours remain valid for 12 months, giving your business predictable costs and flexibility.
3. Flexible Support Options
Get support on-site across Auckland or remotely anywhere in New Zealand. We offer flexible scheduling, including priority and after-hours assistance when needed.
4. Tailored Solutions
We take time to understand your systems and how your business operates, then recommend practical IT solutions that keep everything running smoothly.
Business IT Support Pricing
Choose hourly support or a membership plan based on how much IT support your team needs.
Remote IT Support
($120 per hour, excl. GST)
Best for:
- Quick issue resolution without waiting for a site visit
- Staff who need quick help to keep working
- Businesses located outside Auckland
- Reducing downtime during the workday
- Flexible short support sessions
Why choose remote support:
- Secure remote connection
- Same day availability in most cases
- Lower cost than onsite visits
- Ideal for urgent fixes and guidance
- No travel delays
Onsite IT Support
$30 call out fee
Best for:
- Hardware and physical device issues
- Office relocations or new setups
- Network and connectivity issues
- Multiple device issues
- Situations that require in person support
Why choose onsite support:
- Face to face technician assistance
- Full office environment assessment
- Faster resolution for complex problems
- Setup and installation handled for you
- Minimal disruption to your team
Save on hourly rates with flexible prepaid IT support hours for Auckland onsite and New Zealand remote assistance.
Ideal for businesses that want predictable IT costs and discounted hourly support without ongoing contracts.
| Hours | Which Business IT Package is right for you? | Price^ | Effective Hourly Rate | Saving* |
|---|---|---|---|---|
| 10 |
Best for businesses that need occasional expert support for troubleshooting, upgrades, or system fixes.
|
$1,680 | $168 | $120 |
| 20 |
Ideal for growing businesses needing regular maintenance, user support, and system optimisation.
|
$3,160 | $158 | $440 |
| 30 |
Designed for established businesses requiring ongoing IT management and proactive support.
|
$4,440 | $148 | $960 |
All prices exclude GST.
Savings are calculated against our standard onsite labour rate of $180 per hour. Call-out fees are not included in prepaid hour calculations. Prepaid hours can be used for both onsite support across Auckland and remote support anywhere in New Zealand.
Business Pricing FAQs
Transparent pricing for ongoing IT support and managed service plans.
What pricing options do you offer?
We offer standard hourly IT support and discounted prepaid support hour packages.
Hourly support is ideal for one-off issues, while prepaid hours are better for businesses that need ongoing help and want to reduce their hourly costs.
Do you provide both onsite and remote IT support?
Yes.
We provide onsite IT support across Auckland and remote IT support for businesses anywhere in New Zealand.
Remote support is often the fastest option for software, email, and system issues, while onsite visits are available for hardware, network, or office setup work.
Can I get a customised support package for my business?
Yes. We can tailor support based on your team size, systems, and how often you require IT assistance. After understanding your setup, we will recommend the most practical and cost-effective option.
Do you charge extra for after-hours or emergency support?
After-hours or urgent support may be charged at a different rate depending on availability. We always confirm pricing with you before scheduling any after-hours work.
How quickly can we get IT support?
Remote support is often available the same day.
Onsite response times depend on location and scheduling, but urgent Auckland requests are prioritised whenever possible.
What are the benefits of prepaid support hours?
Prepaid hours provide discounted hourly rates compared to standard onsite pricing. They are ideal for businesses that need regular IT help, system maintenance, or project work while keeping costs predictable.
"Their transparent pricing and flexible plans saved us thousands compared to our previous IT provider. The managed service plan gives us predictable costs and 7 days a week support. Highly recommend their business pricing structure!"
Ready to Get Started?
Contact us today for a free consultation and get the IT support your business needs.