Do you offer a “No Fix, No Fee” guarantee?

Yes, if we’re unable to resolve your issue, you won’t be charged for the service. We’ll also explain what the problem is and recommend the best next steps.

Do you provide on-demand or same-day support?

We aim to offer fast, flexible booking times, including same-day, evening, and weekend appointments where availability allows.

How long does a typical repair take?

Repair times vary depending on the issue and the device. Some problems can be resolved quickly, while others require deeper troubleshooting. Your technician will provide an estimated timeframe after diagnosing the issue.

Is it better to repair or replace my computer?

It depends on the device’s age, condition, and the nature of the problem. In many cases, repairing is more cost-effective, especially for newer devices. If replacement is the better option, we’ll give honest guidance so you can make an informed decision.

Can you help with ongoing tech support if issues come back?

Yes, we provide continued support if you need follow-up help, adjustments, or additional setup after your initial service.

IT support for your home.

In person in Auckland. Remote help anywhere in New Zealand.

Slow laptops, Wi-Fi dropouts, smart TVs, Starlink, and new devices. Same-day visits when a slot is free.

Home IT support for laptops, Wi-Fi and everyday devices

Fix it

What’s not working?

Laptop Wi-Fi Mobile TV Security Starlink Setup Work

Often remote

Computers & laptops

Book a fix Try remote

Best in person

Wi-Fi & internet

Book a visit See pricing

Visit or remote

Phones & tablets

Get help Do it online

Onsite

Smart home & TV

Book an install See pricing

Visit or remote

Family security

Ask us Remote check

Onsite

Starlink

Book Starlink See pricing

Onsite

New device setup

Book setup See pricing

Business

Work & office IT

Business IT Get a quote

How

Come to you, or connect online.

Auckland visit Remote NZ

We come to the house.

Book a visit 0800 800 365

We fix it from anywhere.

See remote support Book a session

Same-day · 7 days · No Fix, No Fee

Steps

How a visit works.

1 2 3

Tell us the issue.

A short note is enough. We say if a visit or remote is the better path.

We fix it.

Price is clear before we begin. Auckland in person, or online NZ-wide.

It stays fixed.

We test, explain, and come back if the same issue returns.

Continue

More from 365wiz.

For home Plans & pricing NZ-wide Remote support For work Business IT Who we are About 365wiz

Questions

Before you book.

Do you offer No Fix, No Fee?

Yes. If we cannot resolve the issue, you are not charged.

Can I get same-day help?

We aim for same-day, evenings, and weekends when a slot is free.

How long does a typical visit take?

After a quick look, your technician gives a clear time estimate.

What if the issue comes back?

Follow-up is part of the work. We keep going until it stays resolved.

Book a time that suits.

Book IT support See home pricing

Fast, reliable, and affordable. 365wiz saved me from losing all my important files.
David K., West Auckland