Get fast, secure help without waiting for an on‑site visit.
Ideal when something “just isn’t working”—we guide you step by step from your own screen.
Keep staff productive with same-day remote triage—especially for Microsoft 365, email, and security incidents.
Three straightforward steps—from your first message to a clear summary of what we fixed.
Tell us what’s going on and how urgent it is. We’ll confirm timing and the best way to connect.
We’ll help you open AnyDesk or TeamViewer (or install it if needed). You approve the connection and can end the session anytime.
We resolve the issue, explain what changed, and leave you with simple tips to avoid repeat problems.
Permission-based — you approve the session and can end it anytime.
Least access — we only do what’s needed to solve your issue.
No passwords by email — we guide you through secure sign-in; we never ask you to send passwords in messages.
Clear summary — you’ll know what changed and what to watch for next.
Common questions about online sessions, what we can fix remotely, and how we keep your data safe.
It depends on urgency and availability. Many bookings start the same day; emergency and urgent requests are prioritised. We’ll confirm a time window when you book or call 0800 800 365.
We use AnyDesk and TeamViewer—widely trusted remote-access apps. You only grant access when you choose to, and we walk you through install or join steps if needed. Official downloads: AnyDesk · TeamViewer.
Yes. Sessions are permission-based: you start or approve access, watch what we’re doing, and can disconnect anytime. We follow least-privilege practices and explain changes before and after.
Yes. Remote support is available New Zealand–wide. On-site visits are focused on Auckland; everywhere else we can still help online in most cases.
I was dreading a long phone tree—instead they connected remotely and sorted my Outlook and printer in one go. Friendly and patient.
Book online support and we’ll pre-select remote session for you—or call 0800 800 365 if you prefer to talk it through first.