Home IT Support
In Person or Online
Slow computer? Wi-Fi issues? New device setup? Book an in-home visit in Auckland or get remote support anywhere in New Zealand, or worldwide.
We make technology simple.
Whether you need help at home or remotely, our technicians are ready to fix issues, set up devices, and keep everything running smoothly.
Book an in-person visit if you’re in Auckland, or connect with us online from anywhere in New Zealand or around the world.
Our Commitment:
We solve problems
properly, not temporarily.
If something isn’t working as
expected, we’ll continue supporting you until it’s resolved.
Why Choose 365wiz for Your IT Support?
From simple fixes to complex installations, our experienced technicians provide comprehensive support and guide you through each solution.
Flexible Scheduling
Choose a time that works for you, including evenings and weekends where available.
Home Visits
In-person support available for customers who prefer hands-on help at their location.
All Device Types
Support for a wide range of everyday technology, from personal devices to connected home setups.
Service Guarantee
We stand behind the quality of our work and aim to resolve issues properly the first time.
Transparent Pricing
Upfront pricing explained before we begin, so you know exactly what to expect.
Expert Knowledge
Experienced technicians who resolve issues efficiently and explain solutions in simple terms.
Our Support Services
From quick fixes to full tech setups, available in person or remotely.
Computer & Laptop Repairs
We'll fix your slow computer and remove those annoying viruses
- Remove viruses and malware that slow down your computer
- Speed up slow laptops and PCs with performance tuning
- Upgrade hardware (RAM, SSD, graphics cards) to make it faster
- Screen replacement & hardware repairs
- Operating system installation & updates
- Fix startup issues & boot problems
Mobile & Tablet Support
Phone & tablet setup & repairs
- Device setup & personalization
- App installs, updates & troubleshooting
- Data transfer & backup setup
- Wi-Fi, Bluetooth & connectivity fixes
- Email, calendar & cloud sync
- Battery & performance optimization
Wi-Fi & Internet Setup
We'll fix your weak Wi-Fi and get everyone connected
- Fix slow or weak Wi-Fi signals throughout your home
- Connect all your devices to the internet properly
- Set up mesh Wi-Fi and guest networks for visitors
- Router upgrade & security setup
- Parental control configuration
- Network troubleshooting & optimization
Security & Family Safety
Protection for devices & family
- Antivirus & malware protection setup
- Safe browsing & privacy configuration
- Security health checks
- Parental controls installation
- Screen time & device safety settings
- Family password management setup
Data Backup & Recovery
Protect & recover your files
- Cloud & external backups
- Setup secure storage
- Encrypted file protection
- Auto backup scheduling
- Emergency file recovery support
- Photo & video backup organisation
Home Office Setup
Professional workspace configuration
- Multi-monitor setup & configuration
- Video conferencing equipment setup
- File sharing & collaboration tools
- Workspace device optimisation & layout setup
- Backup power & surge protection
- Remote work optimization
Printer & Scanner Setup
Complete printing & scanning solutions
- Wireless printer installation & setup
- Scanner configuration & troubleshooting
- Mobile printing & cloud printing setup
- Driver installation & updates
- Print quality optimization
- Network printer sharing setup
Digital Photo & Video
Photo & video management & editing
- Photo organization & backup setup
- Video editing software installation
- Cloud photo storage configuration
- Device & cloud photo display setup
- Photo printing & sharing solutions
- Memory card data recovery
Audio & Music Setup
Audio equipment & music streaming
- Bluetooth speaker & headphone setup
- Music streaming service configuration
- Home audio system installation
- Sound card & audio driver setup
- Podcast & audiobook app setup
- Audio quality optimization
Starlink Installation
High-speed internet for remote areas
- Professional Starlink dish installation
- Optimal positioning for best signal
- Starlink router setup & signal configuration
- Cable management and weatherproofing
- Speed testing and optimization
- Troubleshooting and ongoing support
TV Wall Mounting
Professional TV installation with clean setup
- TV wall mounting and positioning
- Cable management and hiding wires
- Soundbar and speaker installation
- Smart TV setup and configuration
- Streaming device installation
- Streaming device setup & optimisation
Smart Home Automation
Complete smart home automation & IoT integration
- Set up Alexa, Google Home, Apple HomeKit
- Install smart lights, plugs, doorbells & thermostats
- App configuration & automation rules
- Smart security camera & sensor setup
- Troubleshoot connection & sync issues
- Whole-home integration & voice control
Cloud Services & Migration
Modern cloud workflows & collaboration tools
- Google Workspace & Microsoft 365 setup
- Cloud storage migration & organisation
- Team collaboration tools & file sharing
- Backup automation & disaster recovery
- Cross-device sync & accessibility
- Advanced cloud security & privacy setup
Entertainment & Gaming
Gaming consoles, streaming & home theater optimization
- Gaming console setup & troubleshooting
- Streaming device configuration
- Smart TV & home theater setup
- Gaming PC optimization & upgrades
- Multi-room audio & video systems
- Network optimization for gaming
Tech Training & Support
Learn to use your technology effectively
- One-on-one device training sessions
- Software tutorial & best practices
- Family tech education & safety
- Ongoing support & troubleshooting
- Custom training for specific needs
- Guidance on new apps & productivity tools
Compatible With All Major Devices
We work across major brands, operating systems, and devices, so you can get help regardless of what technology you own.
Our technicians work across a wide range of devices, brands, and operating systems, allowing us to troubleshoot, configure, and optimise your technology with confidence.
We stay up to date with evolving systems, software updates, and device integrations so we can support both new and existing technology in your home or workspace.
Apple
Dell
HP
Lenovo
Samsung
Toshiba
Microsoft
Huawei
Vaio
Home IT Support FAQs
Common questions about our home IT support
Do you offer a “No Fix, No Fee” guarantee?
Yes, if we’re unable to resolve your issue, you won’t be
charged for the service.
We’ll also explain what the
problem is and recommend the best next steps.
Do you provide on-demand or same-day support?
We aim to offer fast, flexible booking times, including same-day, evening, and weekend appointments where availability allows.
How long does a typical repair take?
Repair times vary depending on the issue and the device.
Some
problems can be resolved quickly, while others require
deeper troubleshooting.
Your technician will provide an
estimated timeframe after diagnosing the issue.
Is it better to repair or replace my computer?
It depends on the device’s age, condition, and the nature of
the problem.
In many cases, repairing is more
cost-effective, especially for newer devices.
If
replacement is the better option, we’ll give honest guidance
so you can make an informed decision.
Can you help with ongoing tech support if issues come back?
Yes, we provide continued support if you need follow-up help, adjustments, or additional setup after your initial service.
"Fast, reliable, and affordable. 365wiz saved me from losing all my important files. Their same-day service kept us running smoothly. Thank you!"
Get Tech Help, Your Way
Book an in-home visit or start a remote session today. Fast, friendly support is just a click away.