Home IT is usually priced around time + complexity. The same issue can take 10 minutes (a simple setting) or 90 minutes (a deeper diagnosis, hardware fault, or account compromise).
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Common home IT pricing models
- Hourly support: pay for time spent diagnosing and fixing.
- Minimum charge: many providers have a minimum (e.g., 30–60 minutes).
- Call-out / travel: may apply for on-site visits depending on location.
- Fixed-price services: common for standard jobs (Wi‑Fi setup, new PC setup, malware cleanup, data transfer).
What usually increases the cost
- Multiple devices affected (router + laptop + phone + smart TV).
- Account issues (email lockouts, hacked accounts, password resets, MFA setup).
- Hardware faults (failing SSD, battery, overheating) that require parts or workshop time.
- Slow internet that’s actually an ISP line issue (extra testing + coordination).
How to reduce your home IT spend
- Write the symptoms down (when it started, what changed, error messages).
- Know your equipment (router model, internet provider, device types).
- Keep backups of important files and photos (so repairs/upgrades are faster).
- Use a password manager + MFA to reduce account recovery time.
Want a quick quote?
Tell us what device you’re using and what’s happening. We’ll estimate the likely time and whether remote or on-site makes more sense.